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New Customer Win
Omnica’s latest new customer is Scout Shops, who are
implementing Omnica MCR for 3 websites, call centre,
warehouse and operations.
Read more>> |
Omnica MCR roll-outs
Over 20 organisations are now reliant on Omnica
software to run their day to day business
operations.
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Omnica MCR suite comprises:
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Omnica Telesales for selling on
the phone, |
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Omnica Webstore for
Ecommerce, and |
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Omnica MCR back-office for
direct marketing and mail order
management.
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The Suite was designed for: |
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Multi-channel retailers’ home
delivery operations |
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Pure-play e-commerce, home
shopping, catalogue and direct
marketing companies |
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Business-to-business catalogue
companies |
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Wholesalers and distributors |
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Fulfilment services companies. |
Omnica MCR is an ISV solution
for Dynamics AX, based on years
of experience in the sector.
It is developed in X++ using
best practices, is thoroughly
documented and comes with
a full partner support programme.
It is field proven in several
independent end-user
implementations, and currently
undergoing Microsoft Certified
Solution testing.
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Omnica MCR Back Office
Everything you need for growth and efficiency in mail
order and fulfilment operations.
Built for Microsoft Dynamics AX, Omnica MCR
Back Office provides a comprehensive set of
campaign, order management, and fulfilment
capabilities for companies who process large
volumes of small/medium sized orders, either from
consumers or business customers.
What does it do?
Campaign Specification
Structure your marketing activities in terms of brands,
channels, campaigns, catalogues and offer codes,
response codes (keycodes), promotions and order
profiles. Target promotions and offers to particular
customer segments, manage the response, and
measure the results. |
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| Credit Card Payment Processing Processes payments captured in telesales
or online, either in real time or batch mode.
Meets Payment Card Industry Data Security
Standard requirements (for achieving PCI/
PABP compliance). |
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Order Management
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| Controls the flow of orders prior to fulfilment processing. Automatically
places orders on hold due to account credit problems, for blocked addresses,
pending card authorization or cheque clearance. Manages inventory
allocation and promise dates, and automatically controls substitution and
cancellation. Also automates overpayment refund processes. Includes an
order management workbench, to give users a control of order flow in
the business. |
Correspondance
Automatically sends order confirmations
and dispatch confirmations, often by email,
according to html email templates. |
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Inventory management
Adds a range of relevant functions to
Dynamics AX’s already flexible and
powerful inventory management capabilities.
For example soft stock allocation without
reserving against bin locations, sales kits,
ex-stock only transactions, automated dropshipping,
and cross-docking for back-to-back
sales orders and purchase orders. |
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Packing Station
Bar code based function enabling high-speed
packing with verification of package contents
for large transaction volumes. Allows
operators to scan documents to recognise
shipments and/or pick notes; rapidly scan
items to confirm correct quantities for each
dispatch; select carriers, and produce parcel
carrier labels. |
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Returns, refunds and exchanges
Lets you process return transactions in one step, issuing refunds, credits,
replacements or exchanges, even if returned goods ‘just arrive’ at your
warehouse without a returns authorization. Takes out ‘double handling’ and
makes returns processing super efficient. |
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Why use Omnica?
Using Omnica MCR Back-Office,
users can drive direct marketing
campaigns to new levels and
produce extraordinary results,
reduce fulfilment costs per order,
and make manual processing a
thing of the past.
The Omnica MCR suite
represents several thousand
man-days of development on top
of standard Microsoft Dynamics
AX. It’s based on years of
know-how accumulated in the
sector, and delivers best-in-class
functionality.
Whether you are an end-user
looking for a solution, or a
Dynamics AX partner looking to
best-solve your clients' business
needs, Omnica MCR will give you
a competitive edge.
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