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Omnica MCR recently became Certified for Microsoft
Dynamics, achieving the highest standards for
partner-developed applications.
Read more>> |
Omnica MCR roll-outs
Over 25 organisations are now reliant on Omnica
software to run their day to day business
operations.
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Omnica MCR suite comprises:
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Omnica Telesales for selling on
the phone, |
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Omnica Webstore for
Ecommerce, and |
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Omnica MCR back-office for
direct marketing and mail order
management.
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The Suite was designed for: |
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Multi-channel retailers’ home
delivery operations |
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Pure-play e-commerce, home
shopping, catalogue and direct
marketing companies |
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Business-to-business catalogue
companies |
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Wholesalers and distributors |
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Fulfilment services companies. |
Omnica MCR is an ISV solution
for Dynamics AX, based on years
of experience in the sector.
It is developed in X++ using
best practices, is thoroughly
documented and comes with
a full partner support programme.
It is field proven in several
independent end-user
implementations, and currently
undergoing Microsoft Certified
Solution testing.
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Omnica Telesales Sophisticated Telesales functionality
for however you want to sell
Omnica Telesales provides slick, efficient telesales,
order processing, and customer service screens for
busy call centres and sales offices.
Rather than using the general-purpose order entry form in standard
Dynamics AX, Omnica Telesales provides an intuitive and purpose designed
telephone sales & service environment, for call centre use, that
increases productivity and drives up order values. Access to integrated,
up to date information about the client, the order and the products vastly
improves customer service by empowering your staff to identify and solve
potential issues straight away.
What does it do?
• Ability to service customers as they want to be dealt with. Rapid full text searches for customers and products makes it easy to keep up with demanding customer requests.
• Manages inbound calls and builds on Dynamics AX’s telemarketing functions for intensive pro-active outbound calling.
• Links with your website or other product image/data bank so that a sales person can have easy access to all the information that the customer has, if not more.
• Facility to easily create a new customer
account on the fly using integrated
addressing data.
• Integrates with information from direct
marketing campaigns, for response
capture and pro-active offer-based selling.
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• Slick, efficient keying of order details, removing all unnecessary keystrokes,
allowing an order to be entered within 30 seconds.
• Record multiple payments-with-order,
using real-time online credit card
authorization, all with or without storing
customers’ card information. |
Selling
• Uses template orders to further
reduce keying when the likely content
of the order is known.
• Upsell/cross sell prompting based on
sophisticated promotional rules, as
well as the simple supplementary item
relationships in standard Dynamics AX.
• Allows a list of alternative items to be defined for a product, and gives
the sales person the option to select the most appropriate alternative.
• Captures extra profiling data, according to the campaign, customer or
product situation.
• Records lost order demand.
Delivery
• Provides accurate availability and delivery promise information, either in
detail, or summarized using graphical icons on the sales order line.
• Calculates best-way delivery from a list of available parcel carriers, and
presents sales staff with simple list of customer service-levels and prices.
• Despatch management function optimizes ship dates to minimize
unnecessary parcel costs.
Customer Service
• Intuitive 360 degree view of customer
information, avoiding the need to
‘click around’ the system finding
relevant information to deal with
customer service issues.
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• Create actions or initiate workflows using standard Dynamics AX CRM.
• Allows orders to be entered, updated, or amended. |
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Why use Omnica?
Using Omnica Telesales for Dynamics AX, users can improve the performance of
sales and service operations. Customers
will regard the business as the supplier
of choice, with the best range, price and
service. Sales staff will benefit from
simple and easy to use screens, and
enjoy serving customers more effectively.
Marketing staff will have the tools to
influence the sales process at the point
of sale, and contribute to efficiency and
success. Whilst the warehouse and
fulfilment team will benefit from
accurate customer promises and
reduced ordering errors.
The Omnica MCR suite represents several thousand man-days of development on top of standard Microsoft Dynamics AX. It’s based on years of know-how accumulated
in the sector, and delivers best-in-class
functionality. Whether you are an end user
looking for a solution, or a Dynamics
AX partner looking to best-solve your
clients' business needs, Omnica MCR will
give you a competitive edge.
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