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Oct 1st & 2nd, 2008
 
 
 
 
Sophisticated Telesales functionality for however you want to sell

Omnica Telesales provides slick, efficient telesales screens for busy call centres and sales offices. It drives up productivity and order values through purpose designed screens that help staff to sell. And it improves customer service by empowering your staff to sort out issues straight away, putting all the information at their fingertips.

Functions

Ability to service customers as they want to be dealt with
Rapid customer and item lookup capability
Links with your website or product image/data bank so that sales person can have as much information as the customer, if not more
Create new customer accounts on the fly using integrated addressing data
Integrates with information from direct marketing campaigns
Slick, efficient keying or order details. No unnecessary input and intuitive sequence. Enter an order in 25 seconds.
Template orders further reduces keying when likely contents of the order is known (based on Marketing code or customer account details)
Upsell/cross sell prompting based on sophisticated promotional rules
Automatically prompts or adds supplementary items
Automatically applies substitutions
Accurate availability/delivery promise information
Real-time online credit card authorisation
Records lost order demand
Update/amend existing orders
Access to comprehensive range of customer history and CRM facilities
Eliminates unnecessary parcel shipments

Benefits

Using Omnica Telesales for Dynamics AX you can improve the performance of your sales operations. Customers will regard your business as the supplier of choice, with the best range, price and service. Your sales staff will benefit from simple and easy to use screens, and enjoy serving customers more effectively. Your marketing staff will have the tools to influence the sales process, at the point of sale, to contribute to your success. And your warehouse/fulfilment operations will benefit from accurate promises given to customers and fewer ordering errors.

All available within Microsoft Dynamics AX, the world’s most powerful business software application.

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