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New
Customer Win
Omnica’s latest new customer is Scout Shops, who are
implementing Omnica MCR for 3 websites, call centre,
warehouse and operations.
Read
more>> |
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Omnica MCR roll-outs
Over 20 organisations are now reliant on Omnica
software to run their day to day business operations.
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Omnica MCR suite comprises:
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Omnica Telesales for selling on
the phone, |
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Omnica Webstore for
Ecommerce, and |
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Omnica MCR back-office for
direct marketing and mail order
management. |
The Suite was designed for: |
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Multi-channel retailers’ home
delivery operations |
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Pure-play e-commerce, home
shopping, catalogue and direct
marketing companies |
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Business-to-business catalogue
companies |
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Wholesalers and distributors |
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Fulfilment services companies. |
Omnica MCR is an ISV solution
for Dynamics AX, based on years
of experience in the sector.
It is developed in X++ using
best practices, is thoroughly
documented and comes with
a full partner support programme.
It is field proven in several
independent end-user
implementations, and currently
undergoing Microsoft Certified
Solution testing.
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Omnica Webstore
Online Shopping and Customer Service for both
B2B and B2C.
Omnica Webstore is a complete e-commerce solution
for B2B and B2C websites, which uses data and
business rules from within Dynamics AX to present
your business proposition onto the web. You can get
online quickly and easily using Omnica Webstore with
your Dynamics AX installation.
What does it do?
Takes orders and provides customer service online, with full integration into your Dynamics AX back-end system.
Removes data maintenance overheads: maintain your business data once,
inside Dynamics AX, and let Omnica Webstore present it for you online.
Product, pricing, customer account, delivery and payment details are all based on Dynamics AX settings.
Manages static content – images, text, using powerful content management
tools in Omnica Webstore.
Lets you retain full control over layout and customer experience. Use
template layouts provided with the system, or have your own web designer
modify using standard CSS/XHTML.
Ensures you never miss an order. Omnica Webstore synchronises with
Dynamics AX when the back-office system is available and online,
but can run independently in case of communications failure or planned
back-office downtime.
Gets you up the search rankings using powerful Search Engine
Optimisation facilities.
Provides online customer service – reducing unnecessary phone calls and
providing better customer service through online account history,
order tracking, and for B2B customers, account statements.
Operates in B2B or B2C environments.
Includes home page, browse/navigate options, search and advanced search
facilities, category landing pages, item detail pages, registration pages,
checkout pages, my account pages, static pages, admin pages, content
management pages.
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Why use Omnica?
Using Omnica Webstore, users can
unify their online operation with
other sales channels, and save
money by reducing overheads.
Effective integration of the website
with the back office is totally assured,
being part of the same platform, and
it’s no longer necessary to consider
the web proposition as separate from
catalogue and other sales channels.
The Omnica MCR suite represents
several thousand man-days of
development on top of standard
Microsoft Dynamics AX.
It’s based on years of know-how
accumulated in the sector, and
delivers best-in-class functionality.
Whether you are an end-user looking
for a solution, or a Dynamics AX
partner looking to best-solve your
clients' business needs,
Omnica MCR will give you a
competitive edge.
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