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New
Customer Win
Omnica’s latest new customer is Scout Shops, who are
implementing Omnica MCR for 3 websites, call centre,
warehouse and operations.
Read
more>> |
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Omnica MCR roll-outs
Over 20 organisations are now reliant on Omnica
software to run their day to day business operations.
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Wholesalers and distributors face a special set of challenges in today’s business landscape.
Margin erosion. Ecommerce makes price comparison incredibly easy. Customers often exhibit little loyalty and put pressure on prices. Omnica customers analyse customer lifetime value in terms of revenue, margin and contribution, and use a combination of promotions and targeted upsell/cross-sell facilities to increase order value and margin.
Complex supply chains. Omnica provides facilities to manage complex supply chains, where suppliers may be local or remote, customers may be large organisations with multiple delivery and invoicing points, small businesses, or even consumers.
Product range. Omnica provides slick facilities for managing large and complex product ranges, with size/colour combinations, multiple units or measure, non-stocked products, kitted products. Omnica customers can interact electronically with suppliers so that data is automatically uploaded into the system, ready for use.
Transportation. With increasing fuel charges and delivery costs, it’s important to deliver once wherever possible. Omnica customers benefit from powerful despatch management rules, which give customers and staff a simple way to make decisions on delivery options, and select the most appropriate and economical option for each situation.
Customer service. Omnica puts the right information at your fingertips, whatever your role in the organisation, so that customer service situations can be dealt with there and then. Powerful alerts and workflow facilities in Dynamics AX can be used to ensure that customer service issues are spotted ahead of time, and acted on in time, in order to prevent problems.
Efficiency. Right through the business, Omnica makes you more efficient. From slick telesales screens that identify and prompt customer rebuys, and speed up order keying, to efficient order and inventory management capabilities, to industrial-strength warehousing, packing station and delivery management functions as goods go out of the door. |
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